Last week, I had a one-day trip to Washington. It was a 6 a.m. flight on United, and I overslept. I got to the ticket counter only 5 minutes before departure time, which was too late. United’s next flight was three hours later – no good – so I booked a flight on another airline, and paid full freight.
Today, I called Expedia to see if I could get a credit for my $176 ticket on United. I was told that United would be delighted to give me a credit, after I paid a $150 penalty.
Unbelievable. Is it any wonder why they’re struggling?
Any company that treats its customers like the enemy does not deserve to survive.